FAQs

We ship using Royal Mail, your order will be sent on tracked 48 hours.

Shipping is free on orders over £50 or there is a £4.50 shipping charge for orders under £50. Royal Mail ship to mainland UK and Northern Ireland.

Yes we do - a shipping charge of £20 is applied to all international orders

Of course you can, just email us on info@moolikeamonkey.com as soon as you can and we’ll do everything to help.

However once an order has been dispatched we can’t make changes - you will need to contact us about making a return.

Find our returns and refunds policy here

We get asked this a lot. We believe that children are individuals and shouldn’t be placed into boxes, so if a child wants to moo like a monkey they can Moo Like A Monkey

So glad you asked, find out all about MooCycle here

When you order a gift card on the website you will automatically receive your gift card in digital format as a voucher code that will be sent to the email address you input when ordering. This voucher code can be used on our website or in our stores.

If you would like a physical gift card, contact me on info@moolikeamonkey.com and I will arrange this for you.

We’d love you to come in person. Both our shops are open every day 10:30-4pm.

This is a really great question. No.

MooCycle

We buy back clothes once you no longer need them and sell them in our Pre-Loved room in our Canterbury shop. That’s because we know the brands we stock are made to last, let us prove it… Find out more here

Perfect Gifts

Our products are carefully curated and sourced; we select brands that are high quality, ethical, environmentally sound, and that represent. Children’s minds are little sponges - let’s make what they absorb count

Customer Service

We pride ourselves on providing a delightful experience to our customers both in our shops and online - we hope you enjoy your time with us. We love you, we appreciate you, and we need you!