Returns & Refunds

Returns Policy

If your order arrives and it's not quite what you expected, just send it back in unused condition within 30 days for full refund.

If you receive an item that's faulty upon delivery then send us an email and we'll get a new one as quickly as possible.

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Returns & Refunds

Returns Policy

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. 

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Returns & Refunds

Refunds Policy

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your payment card (or original method of payment). You will receive the credit within a few days, depending on your card issuer's policies. 

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Returns & Refunds

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Any applicable customs charges are to be paid by the customer and will not be paid by ourselves.

If you refuse to pay a customs charge the item will be returned to us, we will refund the price of the item. Outward shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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MooCycle

We buy back clothes once you no longer need them and sell them in our Pre-Loved room in our Canterbury shop. That’s because we know the brands we stock are made to last, let us prove it… Find out more here

Perfect Gifts

Our products are carefully curated and sourced; we select brands that are high quality, ethical, environmentally sound, and that represent. Children’s minds are little sponges - let’s make what they absorb count

Customer Service

We pride ourselves on providing a delightful experience to our customers both in our shops and online - we hope you enjoy your time with us. We love you, we appreciate you, and we need you!